SUMMARY

Innovative and goal-oriented IT professional, showcasing a proven track record as a systems engineer with over ten years of experience in championing business-critical operations. Brings a wealth of hands-on expertise in managing large-scale production environments. Key attributes include exceptional team leadership, adept interpersonal skills, and proficiency in both verbal and written communication.

EXPERIENCE

Age of Learning® is the leading education technology innovator, creating engaging and effective learning resources to help children build a strong foundation for academic success and a lifelong love of learning.

• Directs infrastructure engineering, help desk, and network operations center teams, overseeing their day-to-day operations.
• Evaluates vendor cost and service quality, collaborating with security to ensure secure resource implementation.
• Manages infrastructure lifecycles and communicates product architecture, validating it with peers, partners, and stakeholders.
• Takes the lead in designing and implementing system architecture and interfaces, adhering to industry best practices.
• Develops reporting metrics, dashboards, and status reports, providing insights into performance against SLAs.
• Responsible for planning and executing the IT OPEX budgeting process.
• Contributed to the design, documentation, and testing of Business Continuity and Disaster Recovery planning as required.

Oversee.net was a technology company founded in 2000 that specialized in online marketing and domain name.

• Oversaw the administration of a comprehensive infrastructure, encompassing more than 1000 Linux servers, inclusive of virtual instances on VMware and physical servers.
• Successfully managed NetApp filers, Citrix Netscalers, and Scale clusters.
• Spearheaded the deployment and maintenance of both a proof of concept and a production Hadoop cluster.
• Played a pivotal role in designing and implementing various cloud production environments, leveraging Amazon EC2 instances.
• Led the upgrade of an existing Nagios monitoring server, incorporating LDAP authentication, developing custom plugins, designing modular templates, and auditing 5,000 Nagios alerts.
• Orchestrated the seamless migration of legacy Foundry switches to Cisco Nexus 5000 switches and fabric extenders.

United Online, Inc. (Nasdaq:UNTD) is a leading provider of consumer products and services over the Internet, where the company's brands have attracted a large online audience that includes more than 60 million registered accounts. The company's offerings include floral related products and services (FTD and Interflora) for consumers and retail florists. The company's Content & Media segment services are online nostalgia (Memory Lane) and online loyalty marketing (MyPoints). Its primary Communications segment services are Internet access and email (NetZero and Juno).

• Systematically isolated problem sources and implemented solutions to repair a wide array of complex server, storage, application and hardware issues impacting multiple environments.
• Supplied in-depth troubleshooting and data documentation concerning OS patching, multiple VLAN configuration for a RHEL/CentOS server, and imaging new server builds using a Linux Software Raid template via kickstart.
• Instrumental in isolating and resolving many issues while migrating Solaris servers to Linux platforms, including mailx version problems that scripts relied upon.
• Performed work on the virtualization of various Linux hosts using Xen.

• Supported a datacenter relocation project moving from Los Angeles CA to Las Vegas NV. This involved the virtualization of email and web servers in order to obtain a smaller foot print with regard to power and space.
• Spearheaded a project to integrate a newly acquired hosting company named Mega Web Services. This required rebuilding servers onto newer hardware, creating new QA and internal environments that used cfengine.
• Participated in multiple on-call rotations consisting of production support, tickets, and datacenter hands on work.
• Rebuilt database servers in order to convert over from Solaris to Linux.
• Migrated all of the production, QA, Staging, and internal RHEL 4 servers over to CentOS 4. This saved money in support and licensing costs when it came time to perform updates and patching due to security vulnerabilities.

• Monitored and provided first level support for the infrastructure of the communication services of United Online, Inc including NetZero, Juno, Blue Light ISP services, Email, VoIP, Hi-Speed, Web Hosting and Photo Hosting product lines. This included over 2,000 servers in multiple datacenters consisting of Solaris, Linux, and Windows.
• Served as first level escalation point for NOC technicians.
• Provided support services to other technical teams during scheduled and unscheduled maintenance events.
• Coordinated NetApp and EMC Clariion service support for remote data center work involving disk replacements
• Developed and documented processes to improve troubleshooting internally and interdepartmental escalations.

On December of 2003 with a brand new name and relocation of its headquarters to Santa Ana, California, under its belt, Callipso - formerly known as CNM Network - expanded its voice over IP (VoIP) offerings, firmly establishing itself as the leading provider of enhanced IP services. Founded in 1996 as CNM Network, Callipso provides enhanced IP services to telecommunications carriers, enterprises and the prepaid card marketplace.

• Managed 14 NOC technicians on day-to-day activities associated with a Network Operations Center.
• Ensured 24/7 coverage with the appropriate mix of talent and skills across all shifts.
• Mentored and trained operations personnel on Telecommunications, Networking, Internet Services and troubleshooting which enhanced fundamental knowledge and problem resolution skills.
• Conducted network outage investigations and reporting.
• Made business-critical decisions regarding service interruptions and outages.
• Supplied upper management with detailed reports on performance metrics, MTTR, and outage reports.

• Monitored a nationwide VoIP carrier network that averaged 4 billion minutes of traffic per year.
• Responsible for the operation, trouble shooting, and maintenance of the day to day network events.
• Maintained network integrity during the integration of a new Sonus platform onto an existing Lucent network. During the migration was instrumental in isolating several interoperability issues that directly contributed towards maintaining the quality of service on the network.
• Played a key role in implementing a network wide firmware upgrade consisting of 200 lucent ascend max TNT's located in 56 different co-locations nationwide resulting in minimal down time and completed project ahead of schedule.
• Analyzed work flow and developed Perl scripts to increase the efficiency and productivity within the Network Operations Center by reducing the time taken to log in, troubleshoot and make configuration changes on multiple network devices.

CNM Network was among the very first Nationwide Voice over IP (VoIP) Telephony providers offering businesses and residential customers toll quality, low cost VoIP on a private fiber optic network. Founded in 1996, CNM Network's additional services include Internet dial-up, Web site hosting, co-location, and 24/7 technical support operating on a high capacity ATM fiber optic network. CNM Network's comprehensive customer management software and its planned rapid expansion into the Voice over IP (VoIP) market in 1999 placed CNM Network at the forefront of IP Telephony.

• Provided expert technical support for a nationwide internet dial up and web hosting customer base.
• Resolved end user connection difficulties and configured multiple Internet applications on various operating systems.
• Maintained a help desk hot line in a 24/7 rotating shift environment.
• Averaged the shortest call times in the call center during the trouble shooting of customer issues.

Xylan Corporation was acquired by Alcatel Internetworking, Inc. Xylan Corporation merged with Assured Access Technology, Internet Devices, and Packet Engines to form Alcatel Internetworking Inc. in November 1999. Xylan Corporation was formerly a subsidiary of Alcatel SA. It provides high-bandwidth switching systems for local area networks in North America. I worked here as a temporary contract worker while attending college.

• Configured, tested, and conducted fault isolation on all Alcatel routers and switches.
• Performed ping and smart bit tests on all models. Increased productivity by 50% after modifying test schemes and procedures.

SKILLS

Languages

• Interpreted: Perl (familiar), Bourne/bash shell (expert), sed (familiar), awk (familiar)

Applications, Technologies, and Protocols (non-comprehensive list, not ranked by skill level)

• Centralized configuration and package management: Ansible, AWX Tower, Cfengine, Kickstart, JumpStart, yum, apt-get
• Infrastructure as Code: AWS Cloud Formation, Ansible
• TCP/IP networking
• Network protocol analysis: tcpdump, snoop
• HTTP: Apache, Nginx
• DNS: BIND, Route53
• SMTP: Postfix, Sendmail
• Hardware: Oracle (Sun) sparc hardware, Oracle (Sun Microsystems), Cisco UCS M series, Dell, and HP x86 hardware
• Load balancers, web accelerators, and proxies: F5 BIG-IP, Citrix NetScaler, Foundry ServerIron, Squid
• Databases: MySQL, PostgreSQL (installed/configured and as a user, not a DBA)
• Monitoring and reporting: Datadog, Nagios, IBM Netcool, MRTG, HP Open view
• SCM: Gitlab, Github, CVS, RCS
• Storage: SAN Brocade Silkworm fiber channel switches, Network Appliance, NFS, SMB (Samba), LVM, ZFS
• Backups: EMC Legato Networker
• Remote console/terminal servers: Cyclades, HP iLO, Oracle ALOM/ILOM/ELOM Dell ERA

Operating Systems

• Linux: Red Hat (RHEL/CentOS), Ubuntu, Debian
• Solaris: Solaris 5.8 through Solaris 5.10
• Mac OS
• Microsoft Windows

EDUCATION

ITT Technical Institute- Oxnard, CA: B.S., Telecommunications Engineering Technology.

Military Service

U.S. Naval Reserve 1999-2019; Sailor of the Year for 2011
U.S. Navy 1993-1999 Honorable Discharge

REFERENCES

Available upon request.

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